RallyhavenSupport / A person, not a ticket maze
Let’s get you unstuck.
A question about hosting, an exercise, or your account? Write to us. We’ll help you find the next step.
Contact Rallyhaven
Include your device, iOS version, Rallyhaven build number and the exact error. Please don’t send passwords, invitation codes, purchase credentials or sensitive exercise information.
Common questions
Why can’t I load Apple prices or complete a purchase?
Check your internet connection and Apple Account purchase settings, then use the retry control in Hosting plans. If you are testing, install the latest TestFlight build. An Apple StoreKit error alone does not confirm a charge or hosting credit. If the problem continues, contact support with the exact message and build number; do not send purchase credentials.
Is Rallyhaven for real emergencies?
No. It is for simulated training only, not emergency dispatch, navigation or life-safety decisions. Do not enter real casualties' medical records.
Who pays?
Participants join free. Your first hosted exercise is free; additional hosting uses a USD 49 exercise credit or USD 249 annual facilitator subscription. Actual regional prices and renewal terms are shown in the app. Hosting limits are enforced in both TestFlight and production, with separate access records. TestFlight purchases do not charge real money or carry into production hosting. All hosts can own up to 50 exercises at a time.
Which devices can participate?
Rallyhaven supports iPhone and iPad running iOS or iPadOS 18 or later. Each participant needs an account and a supported Apple device. There is no web or Android participant client.
How do I invite my team?
Sign in with Apple, create an exercise, and use Team & account to issue a role-specific invitation code. Participants sign in and join using that code. The service enforces membership and role permissions.
What happens offline?
Previously loaded exercise data remains readable. Pending changes are stored locally and submitted when the service is reachable. Changes are not shared until accepted; conflicts require explicit review. Do not delete or reinstall the app while you have unsynchronized work.
How do notifications work?
Open Inbox, then Device alert settings to enable notifications and select categories. Device permission, connectivity and a valid signed-in session are required. Delivery is not guaranteed. Opening an alert does not acknowledge an assignment; use the explicit acknowledgment control.
How do I restore or cancel purchases?
Hosting plans includes Restore purchases and a link to Apple subscription settings. Restore using the original Rallyhaven and Apple purchase accounts. Account deletion does not cancel an Apple subscription; cancel it separately in Apple settings.
How do I delete my account?
Use Delete account in Team & account and confirm with Sign in with Apple. See the privacy policy for shared-content, backup and billing-record retention. Contact jean@ohevtech.ch for help.
Does the assistant use generative AI?
No. Suggestions are rules-based and require explicit coordinator approval before dispatch.